Apply here:
https://bit.ly/bookspine-apply

POSITIONS/ROLES

All positions are FULL-TIME basis unless stated otherwise.

EMPLOYMENT

TERMS & BENEFITS

• 3-month probationary period
• Salary and government benefits (SSS, PhilHealth, Pag-IBIG)
• Ownership stake in the company available and negotiable (company shares)
• HMO, and VL & SL once regularized

[Hybrid] Operations Officer (Part-Time)

Responsibilities:

• Oversees and manages the virtual inventory
• Assist with the coordination among donors, warehouse team, and other stakeholders
• Audit existing processes and make proposals on how to improve operations of the company for increased efficiency and effectivity
• Make recommendations and provide insights based on data
• Create flow charts, process diagrams, SOP manuals, and other documentations as needed
• Make sure all documentations, processes, and reference materials are up to date
• Coordinate closely with tech team for process flow improvements
• Handles and process customer and order-related inquiries
• Work with cross-functional teams
• Perform other related duties as needed and assigned

Qualifications:

• Graduate of Industrial Engineering, Management Engineering, Product Development, Computer Science, Marketing (preferred but not required)
• Has a growth mindset and entrepreneurial mindset
• Tech-savvy
• Detail-oriented and organized
• Process-oriented and data-driven
• Familiarity with digital tools, especially Microsoft Office or Google Workspace
• Familiarity with The Lean Startup method and/or related concepts an advantage, but not required
• Must be willing to travel to Makati area multiple times a week
• We are a startup so roles and responsibilities may change as needed, so flexibility/ability to adapt quickly is highly preferred

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INTERNSHIP

TERMS & BENEFITS

• Exclusive perks (special discounts, early access to books)
• Transportation allowance (if on-site)
• Flexitime, output-based and work-from-home (if not required on-site)
• Mentorship
• Real work assignments
• Internship duration: Minimum of 4 to 6 months
• After finishing the contract, intern can still continue either as an intern or an apprentice. A set of qualifications will be used to decide on the promotion to apprentice. Apprenticeship has a separate allowance.

[Remote/WFH] Customer Experience & Finance Intern

Responsibilities:

• Assist in finance and accounting tasks related to orders
• Analyze transactions related to company operations
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Update our internal databases with information about issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure concerns are resolved
• Gather customer feedback
• Handle order transactions
• Assist in booking couriers
• Work closely with cross-functional teams
• Perform other duties as needed and assigned

Qualifications:

• Degree programs related to Business Management, Finance, or Accounting (not required but encouraged)
• Proficient with computers and tools such as Google Sheets, MS Excel, Airtable
• Understanding of basic accounting principles and processes is an advantage
• Experience in a Customer Support or Service role is an advantage
• Excellent communication and problem-solving skills
• Detail-oriented and organized
• Multi-tasking abilities
• Patience when handling tough cases