Managing Front Office Operations by Michael L. Kasavana, Richard M. Brooks

Product Description

ABOUT THE BOOK

This best-selling textbook provides an in-depth look at the management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition has been revised with new material on the potential impact of automated information technologies on various front-office functions. This edition also includes further information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, essential discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

BOOK CONDITION SCORE

Spine Pages Cover Total BCS Rating
4/5 3/5 3/5 10/15
Minimal to no crease Minimal to some discoloration. Very little highlights and/or notes. Book jacket might be missing. The cover might be slightly creased Pre-loved: Gently Used

English Edition, Paperback with Plastic Cover

Sku:
Location:
Date Uploaded: Jan 29, 22

No. of Available Stock: 1

₱35.00
Maximum quantity available reached.

Book Condition Scoring


BOOK CONDITION SCORE
15 12-14 9-11 6-8 1-5
Brand new Pre-loved: Like new Pre-loved: Gently used Pre-loved: Acceptable Pre-loved: Well-read/Ex-library
5 4 3 2 1
Spine Smooth Minimal to no crease Slightly creased, evident that book was
read and finished
Creased, might show signs of
wear/loose
May be warped
Pages Untouched, no discoloration Minimal to no discoloration,
no notes or markings
Minimal to some discoloration.
Very little highlights and/or notes.
May include owner's name
Slightly tanned pages
Limited highlights and/or notes
Some pages are earmarked/loose.
Tanned pages
With highlights and/or notes
but texts are not hidden/obscured. Pages are loose.
Cover Original plastic cover and/or
book jacket is intact
Minor defects, book jacket,
and/or cover are still intact
Book jacket might be missing
The cover might be slightly creased
Cover slightly torn/folded Might be slightly creased or
discolored but still intact.

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